![]() ![]() shipping fees listed above.įor additional international shipping options and rates please contact our Customer Experience Team 1-80. shipping fees listed above.Ĭanada: a $5.00 surcharge per item will be added to the U.S. Mexico: a $10.00 surcharge per item will be added to the U.S. We want to help our customer protect their investment in their jewelry and watches purchased from JTV®, so all customers who feel like this matches their frame of mind should purchase Jewel Safe™. This is protection for 2 full years that will cover against almost all normal wear and tear. We know how much our customers value their jewelry, gemstones, and watches, that's why we offer Jewel Safe™. Your jewelry, gemstone, or watch is repaired and returned to you.Receive a prepaid label and all shipping instructions.Call the toll free number (800) 366-4010 for a specialist that can further assist you.If you ever need assistance, it's as easy as these 3 steps: Bands (breakage of metal or leather discoloration) bezel.Damage to the crystal (including scratches, cracks, chips and breakage).Damage to any stone (cracked, chipped, scratched) not resulting from mishandling of the stone or damaged resulting from 3rd parties.Damage to your gemstone (including cracks, chips, and breakage).Damage to any stone (including cracks, chips, scratches and breakage).If your jewelry or watch cannot be repaired, it will be replaced with a checkįor the full purchase price, plus applicable taxes paid. Owner of the piece of jewelry or watch Jewel Safe™ sticks with the product, not the Jewel Safe™ can be transferred to any new Out-of-pocket expenses, including shipping. Watches and includes a ring re-sizing for rings. Order shipment and covers most damage from normal wear and tear, moisture damage for The Protection Plan begins on the date of EST to 11 p.m.ĮST Monday thru Friday for your convenience. APO addresses have an insurance limit of $5,000 and must be shipped via USPS.Jewel Safe™ Protection Plan is a 2 year protection plan for jewelry, loose gemstones, and Please note that USPS registered Insured mail can take 3-6 days to arrive. Box we will ship USPS Registered Insured or USPS Express Overnight depending on the value of the piece. If you find that something has been opened DO NOT accept the package and please contact us immediately. Please make sure to check that your package hasn't been tampered with prior to accepting delivery. Once the item is shipped, you will receive an email from Lang or FedEx. Since a signature is required, we always contact you prior to shipping to confirm that you will be available to receive the package. We only ship Monday through Thursday for Priority Overnight shipping, however, Saturday delivery is available upon request for an additional $20. Orders that are placed after 3 pm Friday through Sunday can be shipped at the earliest on the following Monday. If there appears to be any sign of tampering, do not accept the package and contact us immediately. ![]() Please closely examine the package upon receipt. Your package will be sealed with clear tape over the top of the box and around the flap closures. If there is any deviation from these delivery guidelines, there is no insurance coverage. Our insurance requires that someone must be at your address to sign for the package on the delivery date. We now offer free FedEx 2nd Day shipping on all orders under $10,000 and free FedEx Priority overnight shipping on purchases over $10,000.Īll shipments are insured for the full value of the package and require a signature upon delivery. ![]()
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